Contact us: 1-888-423-4124

Site Navigation:

Customer Testimonials

Delivery & Returns



Delivery Costs:

Free Delivery on all UK orders over £75

Within the UK
Up to a value of £49.99: £3.95 incl VAT
From £50.00 to £74.99: £6.95 incl VAT
Over £75: Free incl VAT

Delivery within the EU
All orders, £9.99 incl VAT

Delivery Outside the EU
Up to a value of £99.99, £24.95 incl VAT
Orders of £100 or more, £39.95 incl VAT

If you need Guaranteed-Next-Day-Delivery (for UK deliveries only) there will be a £7.95 surcharge. Please contact us to to place your rush order and to make sure it can be dispatched on the following morning of your order. This service does not include weekends nor bank holidays.

[back to top]

Delivery Methods:

We use Royal Mail and Parcelforce Worldwide for deliveries made within the UK and the EU.

If you are shopping from USA, visit our US store, from Canada, please use our Canadian store.

[back to top]
Royal Mail
Parcelforce Worldwide

Tracking Numbers:

Tracking and/or delivery confirmation numbers will be provided via e-mail if they are available for the delivery service selected.
[back to top]

Delivery Times:

Depending on the delivery method you have selected, average order delivery times may vary. Please allow up to 3 working days for most the UK and 1 to 2 weeks to most EU destinations. Depending on the product ordered, we may need 24 to 48 hours to process your order for dispatch. If you need Guaranteed-Next-Day-Delivery (for UK deliveries only) there will be a £7.95 surcharge.

Please contact us to to place your rush order and to make sure it can be dispatched on the day of your order. This service does not include weekends nor bank holidays.

Still have questions about delivery? See our Delivery FAQ's

[back to top]

Returns & Exchanges:

We are proud to offer a 100% Satisfaction Guarantee 60-Day Risk Free Return Policy

We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 60 calendar days from the dispatch date for an exchange or full refund of your purchase price, excluding delivery costs.

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

To make a return or exchange, it all starts with contacting us for an RMA (Return Merchandise Authorization) number and return instructions. You may contact us by email, Live Chat or Toll Free at and one of our Customer Service Representatives will be happy to assist you. Be sure to have your order number or the full name used to place the order on hand when requesting the return authorization.

Please Note:

A 10-25% restocking fee will be applied to products with missing or damaged packaging or items not in their original condition.
Up to a 50% restocking fee will be applied to any returns sent after the 60-Day period or without an RMA number.

The customer is responsible for all return delivery charges and assumes responsibility for the return package insurance.

Customers sending packages internationally must clearly indicate on the outside of the package, on the description of goods in the customs form, that it contains return goods. Iceberg Commerce will not accept return packages that have import duty or tax charges applied.

Once the returned items are received in good order, new ones will be sent out or a refund will be issued.

If you have any questions, please feel free to contact us.

[back to top]

Still have questions about delivery? See our Delivery FAQ's
 
0.083, 0.079, 0.004/20, 75.126.71.168